School & Group Tour Coordinator
Musical Instrument Museum
Phoenix, Arizona, USA

The Mission of MIM

The Musical Instrument Museum welcomes the young and the old, the uninitiated and the knowledgeable, to explore and experience the rich diversity of the world’s music and musical instruments. MIM will collect and display musical instruments from every country in the world, preserving, protecting, and sharing these gifts with future generations. Museum guests will enjoy a close encounter with the instruments themselves, enhanced by state-of-the art audio and video that bring to life the sounds and sights of these instruments as experienced in their cultures of origin. Live performances by internationally renowned artists in MIM’s theater will give guests an opportunity to hear the music from every corner of the globe in an intimate, comfortable environment with superb acoustics. The music of the entire world awaits you at MIM.

Job Responsibilities

• Field all incoming requests for group tours, including school groups
• Schedule and coordinate all group tours within the Patron Edge, Artifax and a volunteer scheduling system
• Serve as primary point of contact with teachers and tour organizers, from the initial inquiry through the post-tour evaluation.
• Distribute printed tour materials, such as pre- and post-visit school packets, confirmation letters, and evaluations, and collect and account for deposits and final payments.
• Oversee docent scheduling and supervision and assist with docent training programs.
• Prepare weekly tour schedules for MIM staff.
• Coordinate with other departments as needed for special requests or large groups.
• Assist with the development of group tour policies and procedures.
• Report sales activity and synthesize tour statistics and evaluations.
• Assist with outreach and marketing to schools and tour organizers.
• Greet and welcome school groups upon arrival at the museum.
• Perform single ticket sales and lead tours if needed.
• Manage school and group mailing lists.

Qualifications

• Bachelor’s degree required.
• 3-5 years experience with group sales and/or school tour coordination in a museum setting.
• Previous leadership experience and work with museum docents preferred.
• Familiarity with Artifax and Patron Edge software systems preferred.
• Very strong customer service skills and attention to detail.
• Ability to work under pressure, to multi-task, and to be self-motivated.
• Excellent verbal and written communication skills.
• Bilingual preferred.
• Love for world music and musical instruments a plus!

Other

• This position is shared between the Guest Services and Education Departments and will report to both the Guest Services Manager and Education Manager.
• Salary is commensurate with education and experience.
• This is a full-time, benefitted position. When the museum is open, this position will work Monday-Friday, with occasional evening and weekend work as needed.

Applications will be accepted until the position is filled. 

To apply, please forward a cover letter, resume, and three professional references to:

Musical Instrument Museum
Attn: Sarah Weber
4725 E Mayo Blvd.
Phoenix, AZ 85050

Or via e-mail: sarah.weber@themim.org

Assistant Buyer
Musical Instrument Museum
Phoenix, Arizona, USA

Job Title:  Assistant Buyer
Reports To:  Retail Manager

Essential Duties:

Assist the retail manager in all aspects of buying and merchandising product for the museum store of the world’s first global music museum. The assistant buyer will recognize the importance of the museum store as an extension of the guest experience and will make the store an exciting shopping destination and a profitable business by assisting with all aspects of buying and merchandising.  This position is designated for a one year term with the possibility of an extension. 

Responsibilities Include:

• Supporting the retail manager in establishing strong vendor relationships.
• Understanding the mission statements of both the MIM and retail operations in order to enhance the museum experience for each guest while helping generate revenue for the Museum.
• Assisting the store manager in placing orders and re-orders; receiving merchandise; and updating item and vendor records in Counterpoint SQL.
• Processing transfers and damaged/defective merchandise reports, as well as returns to vendors.
• Generating sales and inventory reports as determined by retail manager in order to review and analyze  sales, costs, and profitability.
• Supporting the retail manager in all aspects of product development, including sourcing, clearing rights, and coordinating production with vendors.
• Working with MIM editor and graphic designer to create product copy and store signage. 
• Maintaining product information handbooks for sales associates and organizing training sessions related to store product and the MIM collection.
• Working in the store in order to understand buying trends and providing floor coverage when necessary.
• Assisting the retail manager with merchandising the store and preparing for special events.
• Oversee and/or perform shop opening and closing functions.

Experience/Qualifications:

• Bachelor’s degree and two to three years retail buying experience, preferably for a museum retail operation.
• A strong knowledge of music and musical instruments is required.
• Ability to represent MIM to guests and vendors in a professional, knowledgeable, and courteous manner.
• Proficiency with Outlook, Excel, Word, and CounterPoint SQL.
• Strong oral and written communication skills are required in order to write reports and business correspondence.
• Proven analytical and organizational skills, plus the ability to compute rates and percentages and to prepare financial reports when required.
• Ability to move and lift merchandise up to 40 lbs. required.
• Willingness to work a flexible schedule required.

To Apply:

Please send a resume and cover letter to lacey.hauser@themim.org

When applying via e-mail, please put your last name and the position title in the subject line
or mail to:

Assistant Buyer Search
Attn: Lacey Hauser
MIM
4725 E Mayo Blvd
Phoenix, AZ 85050

Membership/Data Entry Specialist
Children's Museum of Phoenix
Phoenix, Arizona, USA

Job Title: Membership/Data Entry Specialist

Department: Operations

Reports to: Database Administrator

FLSA Status: Non-exempt

Employment Type:  Full-Time

Position Location:  Phoenix, Arizona

Summary: The Membership/Data Entry Specialist is responsible for input of member info as well as creating and mailing membership packets. Analyzing and correcting duplicate records, merging records, entering and updating records, entering gift and membership data. The position also assists with query and report writing

Essential Duties and Responsibilities:

• Responsible for data accuracy, integrity, and security of all constituent records, and for maintaining and enhancing the highly confidential data of Raiser’s Edge database system. 
• Provide support in the production of Membership promotional materials, which may include signs, brochures, membership cards, benefit packages and other collateral materials.
• Assist in the planning and implementing of all Membership related special events.
• Assist in communication with Museum members and donors including acknowledgment and renewal letters, individual correspondence, e-mail notices and even invitations.
• Design, implement, document and continue with ongoing methods and policies for using the database effectively.
• Continue ongoing documentation and enforce data entry guidelines for office to ensure data quality and consistency.
• May provide support to staff in developing and producing standard and custom queries and reports in maximizing the potential of the Raiser’s Edge application.
• Manage data integrity projects as assigned
• Proofread and verify data for accuracy
• Accountable for the accuracy and integrity of data files
• Insures steps are completed in a timely and accurate manner
• Maintains a high level of confidentiality with constituent information
• All other duties as assigned

Skills and Competencies:

• Willingness to continue development of a growing constituent database
• Proficient in Microsoft Office, including adept use of email and the Internet.
• Collaborative problem-solver, takes initiative, and focuses on solutions
• Self-motivated, self-sufficient, and able to perform duties with minimal supervision
• Keeps information confidential with a high level of professionalism and discretion
• Strong work ethic and an ability to get the job done are essential.
• Strong communication and customer service skills
• Experience in Raiser’s Edge.
• Experience in ticketing software such as Patron Edge
• Experience with money-handling
• Understanding of donor development

Education/Training/Experience:

• Bachelor’s degree
• 3-5 years of experience with Blackbaud’s Raiser’s Edge 7 database and configuration tools
• Preferred experience working with ticketing software such as Patron Edge.

Email your resume with three professional references in a Word document or as an Adobe pdf to jobs@childmusephx.org using the job title you are applying for as your subject. All attachments must be submitted with your First Initial and Last Name, for example “J.Doe resume and cover letter.”

Museum Store Supervisor
Musical Instrument Museum
Phoenix, Arizona, USA

Retail Operations

Job Title:  Museum Store Supervisor

Reports to:  Retail Manager

Essential Duties:

Managing the day-to-day operations of the museum store for MIM—the world’s first global music museum by assisting the retail manager in establishing and continuously implementing policies and procedures for the department.

Recognizing that the museum store is an extension of the guest experience, the museum store supervisor will endeavor to make the store an exciting shopping destination and a profitable business by ensuring best practices established for museum retail and providing a high level of customer service.

Responsibilities Include:

Hiring, training, and evaluating sales associates and volunteers, including processing all forms associated with staffing.

Supervising the store staff to ensure that the museum store is cleaned and organized daily and that sales associates and volunteers receive frequent updates about store products and museum policies and events.

Effectively operating CounterPoint SQL and acting as the liaison with the service provider.

Accurately reconciling daily cash receipt reports and deposits and maintaining timely communication with the MIM accounting department.

Planning and implementing work schedules to ensure sufficient coverage for the store and special events.

Reviewing and submitting for approval time cards for retail staff.

Supervising the assistant buyer in processing damaged and defective merchandise reports and interdepartmental charges.

Assisting with the development and maintenance of strong inventory management and controls.

Assisting the retail manager with developing department policy and procedure manuals.

Assisting with cycle counts and annual inventory.

Working in the store during peak hours and special events to maximize sales and ensure a high level of customer service.

Maintaining the visual merchandise plans as directed by retail manager.

Oversee and/or perform shop opening and closing functions.

Experience/Qualifications:

Bachelor’s degree, preferably in business, music, or fine arts and two to four years related retail supervisory experience in a museum store.

Proficiency with CounterPoint SQL, Outlook, Excel, and Word are essential.

Superlative customer service skills are required in order to assist with establishing and implementing policies for the store and ongoing training.

Proven organizational, interpersonal, and leadership skills are essential.

The ability to effectively write reports, procedures, and business correspondence, as well as effectively present information to MIM staff, guests, and vendors is required.

The ability to accurately compute rates and percentages and prepare sales information in report format is required.

The ability to process transactions efficiently and resolve customer service issues graciously are essential.

The ability to work flexible hours and lift and move merchandise up to 40lbs is required.

Other:

• Located in Phoenix, AZ.
• Salary is commensurate with education and experience.
• This position reports directly to the Retail Manager.
• MIM is an Equal Opportunity Employer.

Please send a resume and cover letter to lacey.hauser@themim.org

If applying by e-mail, include your last name and the position title in the subject line.

OR

Museum Store Supervisor Search
Attn: Lacey Hauser
MIM
4725 E Mayo Blvd
Phoenix, AZ 85050

Guest Services Supervisor
Musical Instrument Museum
Phoenix, Arizona, USA

Background:

The Musical Instrument Museum (MIM) will celebrate the similarities and differences of the world’s cultures as expressed through music – a language common to us all.  With musical instruments from every country in the world, MIM will pay homage to the history and diversity of instruments and introduce museum guests to their varied and unique sounds.  MIM will be an engaging, entertaining and informative experience, in which the uninitiated and the knowledgeable, the young and the old will feel welcome. MIM’s 190,000 square foot building in Phoenix, Arizona will open April 24, 2010.   Further information on MIM may be found at www.themim.org.

Overview:

MIM is looking for an enthusiastic and energetic individual to assist with the operations and management of the Guest Services department. The Guest Services department will ensure a positive guest experience which reinforces the MIM brand for approximately 250,000 visitors a year.  This position will be integral in maintaining admission and membership sales, box office management and ticket sales for a 300-seat music theater, supervision of Guest Services representatives, and maintenance of the audio system issued to all guests.  This is an exciting opportunity to help introduce guests to the world of musical instrument and create a responsive, guest oriented culture at MIM.

Responsibilities:

• Assist with the daily operations and management of Guest Services staff and volunteers.
• In coordination with Guest Services Manager, create and administer events, promotions, ticket content and reports in the ticketing system for Museum and Theater events
• Prepare and print Will-Call tickets as necessary
• Station ticket sales or telephone positions as needed
• Handle large volumes of financial transactions, and settle cash drawers at the end of each shift or day
• Handle miscellaneous other functions such as wheelchair check out, bag check, lost and found, switchboard function, supply ticket stock, etc.
• In the absence of the Guest Services Manager, oversee all aspects of the department
• Other duties as needed.

Qualifications:

• Bachelor’s degree required.
• Some supervisory or management experience in Guest Services in a museum, performing arts organization or similar institution.
• Box office experience strongly preferred.  Direct experience with The Patron Edge and The Patron Edge Online a plus.
• Strong computer skills in Windows-based applications, including Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interactions with the public.
• Love for world music and musical instruments a plus!

Other:

• Located in Phoenix, AZ.
• Salary is commensurate with education and experience.
• This position reports directly to the Guest Services Manager.
• When museum is open, this position will work a schedule which regularly includes evenings and weekends.
• Applications will be accepted until the position is filled.
• MIM is an Equal Opportunity Employer.

Please send a resume, cover letter, and contacts for 3 professional references to:
ivan.schustak@themim.org.

If applying by e-mail, include your last name and the position title in the subject line.

OR (e-mail preferred)

Guest Services Supervisor Search
Attn: Ivan Schustak
MIM
4725 E Mayo Blvd
Phoenix, AZ 85050